TERMS AND CONDITIONS

(Please read carefully)

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The purchase of any travel services offered by Lagum Adventure Tour constitutes a contractual arrangement between you and the company, and represents your acceptance of the Company’s Terms & Conditions set out herein. Please ensure that you read carefully and understand these Terms & Conditions before making an actual payment. You are advised to request the latest version of the Terms & Conditions or you may also access the latest version of the Terms & Conditions through www.elnidoadventure.com/terms-and-conditions.

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TOUR PACKAGE RESERVATION

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• Each offer or tour package is available everyday for a private tour, unless travel dates are specified.

• Reservations can be done through online using the reservation form, through our Facebook page, Viber, WhatsApp, website chatbox or through phone call.

• All website rates are inclusive of value added tax and surcharges of Lagum Adventure Tour.

• Rates are based on existing lowest-priced service for every inclusions stated, considering possible and mandated discounts.

• Advance booking is required. A minimum of two (2) days prior to preferred travel dates and is subject for availability.

• Down Payment: Fifty Percent (50%) is required to all reservations for us to confirm your booking.

• Down payments received after office hours are considered next day booking.

• Confirmation email will be sent to your email address specified upon booking to acknowledge the payment and confirmation of your reservation.

• Senior Citizen and/or PWD discounts will apply to entrance fees only. Not applicable to car rental rates if accompanied with Adults and kids..

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PRICE POLICY

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All package rates are based on rates known at the time of publication. Package rates are per person. Lagum Adventure Tour practices a “No hidden Charge” policy. Price is inclusive of value added tax and surcharges of Lagum Adventure Tour. Prices are subject to change without prior notice, terms & conditions will apply. Lagum Adventure Tour reserves the right to re-price/re-quote for any additional fees that may have incurred (i.e. government taxes, or hotel/airline surcharges or change in rates).

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PAYMENT

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A refundable and transferable 50% down payment of the total package is required for Lagum Adventure Tour to process the reservation for you. Lagum Adventure Tour accepts payment through:

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• Money transfers

• Bank transfers, and

• ONLINE payments using credit cards, debit cards or PayPal (with 5% service charge)

 

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Your booking is not confirmed until the down payment payment is received by Lagum Adventure Tour and you receive a confirmation email from us.

 

Your reservation will likewise be automatically cancelled if the payment required is not received within the specified period and Lagum Adventure

Tour reserves the right to apply cancellation charges if necessary.

 

Price is guaranteed upon receipt of the down payment.

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MONEY TRANSFER or BANK TRANSFER is highly recommended but if you wish to make an ONLINE payment, please specify that during reservation. Invoice (or link to the invoice) will be sent through email after we receive your reservation from our website. You can use the link of the invoice to pay using credit card / debit card or PayPal. A 5% service charge of the due amount will be added for ONLINE payments.

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Please review and verify your statement invoice thoroughly and contact Lagum Adventure Tour immediately if your invoice appears to be incorrect or incomplete, as it may not be possible to make changes later.

 

Lagum Adventure Tour cannot accept responsibility if we are not notified of inaccuracies within 5 days after sending out the invoice.

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In the case of billing errors, Lagum Adventure Tour reserves the right to re-invoice you with correct pricing.

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Lagum Adventure Tour is not responsible for cancelled package reservations in the event down payment is not received before the travel date.

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CANCELLATIONS AND REFUNDS

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If a booking cancellation is received by Lagum Adventure Tour at least 7 days before date of travel, 50% of the paid down payment WILL BE REFUNDED, 8  days and more, 80% of the deposit WILL BE REFUNDED. Cancellations received less than 7 days will not be honored and will not be refunded.

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Lagum Adventure Tour reserves the right to cancel confirmed tours in the event of natural phenomenon or mandated government cancellations. Guests will be entitled for a refund (minus service charges) or will be able to move their booking to a later date depending on the availability of the tour.

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Lagum Adventure Tour reserves the right to cancel the tour or for any member of the group without refund if found not physically fit (i.e. not feeling well, drunk, corona positive, etc) to do the activity, while the tour has started.

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NO REFUNDS will be provided by Lagum Adventure Tour for cancellation of other members of the group, portions of trips missed due to cancelled, rescheduled or delayed flights or if passenger is not permitted by the Immigration Consulate to travel after airport check-in, nor is Lagum Adventure Tour responsible for any additional expenses you may incur prior to joining your trip if you miss your departure flight or flight connection.

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There are NO REFUNDS for unused transport, entrance fees, hotels, and tours. In case you have to withdraw from tour after it has begun due to some reasons, we regret to inform you that we will not be able to make any refund for absences from the tour.

 

Supplier’s terms & conditions apply. Refunds will usually take 30-40 business days depending on the approval of the Finance Head and regardless of reasons.

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Palawan Expedition / Balabac Expedition / Linapacan Tour

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All schedules are subject to changes: 

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• In case the minimum adventurer in a group tour is not meet, ​​the trip will be cancelled any time before the schedule trip.​​

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• ​​a full refund will be given at the same time of the cancellation​

  • refund amount will be credited to your account according to the mode of payment used or at the discretion or regulations of the bank you are using. ​

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• When there is sudden change of weather and the local coast guard decided to cancel all the local boat trips.

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•  trip will be move as soonest as possible or, 

• refund will be given, this is totally with discretion of the traveler or adventurer.

  • refund will be given according to the mode of payment used ​

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LAGUM ADVENTURE PACKAGE TOURS : TERMS AND CONDITIONS

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Applicable only to Lagum Adventure Package Tours, and limited to packages listed below:

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• Party Trip Package

• Family Trip Package

• Adventure Trip Package

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1. Booking and Confirmation:

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Upon booking your adventure with Lagum Adventure Package Tours, it is deemed that you have read, understood, and accepted our terms and conditions. A non-refundable deposit is required at the time of booking, with the remaining balance due 60 days prior to departure.

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2. Cancellations and Refunds:

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2.1 If you cancel:

- More than 60 days before departure: Full refund minus the non-refundable deposit.
- 30 to 60 days before departure: 50% of the total package cost will be refunded.
- Less than 30 days before departure: No refund will be given.

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2.2 If Lagum Adventure cancels:

We reserve the right to cancel any trip due to unforeseen circumstances beyond our control, such as natural disasters, political unrest, or insufficient bookings. If we cancel a trip:
- More than 60 days before departure: Full refund or option to reschedule.
- Less than 60 days before departure: Full refund or option to reschedule plus a 10% discount on a future booking.

 

3. Changes to Itinerary:

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3.1 Changes by the traveler:

If you wish to change your itinerary after booking confirmation, an administrative fee will apply, along with any additional costs associated with the changes.

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3.2 Changes by Lagum Adventure:

We make every effort to ensure that our tours run as advertised. However, we reserve the right to change the itinerary due to unforeseen circumstances or opportunities to improve the traveler's experience.

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4. Flight Changes and Delays:

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Lagum Adventure is not responsible for any changes, delays, or cancellations made by airlines. However, we will make every effort to assist and re-accommodate travelers in the event of disruptions.

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5. Accommodations:

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While we always endeavor to provide the best possible accommodations, changes might occur due to availability or unforeseen circumstances. In such cases, we will provide an alternative of equal or greater value.

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6. Accidents and Insurance:

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6.1 Lagum Adventure is not responsible for accidents or illnesses that occur during the trip. It is the traveler's responsibility to understand the risks and to take necessary precautions.
 
6.2 Travel insurance that covers accidents, medical expenses, and evacuation is mandatory for all travelers. Proof of insurance must be provided before the start of the tour.

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7. Liability:

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By booking with Lagum Adventure Package Tours, travelers acknowledge the risks associated with adventure travel. Lagum Adventure will not be held liable for any injury, death, loss, delay, or damage from any cause beyond their control.

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8. Complaints and Feedback:

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Any complaints or feedback should be addressed to our customer service team as soon as possible, allowing us the opportunity to address and rectify any concerns.

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REVISIONS

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Necessary penalty charge may apply per person for any revision made to the confirmed reservation unless the change increases the value of booking.

 

Confirmed reservations are transferable, change to another name and/or destination is permitted unless the change increase the value of booking.

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SAFETY

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Please be aware that during your tour booked by Lagum Adventure Tour, certain risks and dangers may arise beyond our control, including but not limited to:

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• the hazards of traveling in undeveloped areas;

• travel by boat, train, automobile, aircraft, or other means of transportation;

• forces of nature;

• political unrest;

• acts of lawlessness or terrorism;

• and accident or illness in remote regions without means of rapid evacuation or medical facilities.

 

 

Lagum Adventure Tour will not have liability regarding provision of medical care or the adequacy of any care that may be rendered.

 

While Lagum Adventure Tour will use its best efforts to ensure that adequate measures are taken, by agreeing to participate in a tour you agree that you will hold Lagum Adventure Tour harmless regarding any provision of medical care or the adequacy of any care rendered.

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COPYRIGHT

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The content found on www.elnidoadventure.com (including but not limited to images, computer code, packages, rates, etc.) is the copyrights of either:

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a) Lagum Adventure Tour or
b) The product’s respective owner

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If you would like to use images, packages, rates, codes, or other content available on this website, simply contact us for permission. Any unauthorized copying of reserved works in any form is strictly prohibited.

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PRIVACY POLICY

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Data that is collected on this website is usually not personally identifiable information, and will never be shared with anyone outside of Lagum Adventure Tour without your written consent. Lagum Adventure Tour reserves the right to change or modify the Terms & Conditions without prior notice.”

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