LAGUM PACKAG TOURS TERMS AND CONDITIONS

Terms and Conditions

expedition terms and conditions

Important Booking Notice

Please read these Terms & Conditions carefully before booking with Lagum Adventure. These terms explain our booking, payment, cancellation, refund, weather, and expedition policies.

All tours are subject to availability.
Weather and sea conditions may affect schedules and itineraries.
Expedition tours such as Balabac and Palawan Expedition follow additional expedition-specific terms.
By confirming a booking, guests agree to these terms.

GENERAL TERMS & CONDITIONS (ALL TOURS)

1. Booking & Confirmation

A deposit is required to confirm all bookings.
Bookings are only confirmed once payment is received and a confirmation email is issued.
All bookings are subject to availability.

2. Payments

Full payment must be completed before the tour date.
Online payments are subject to a 4.8% service fee.
Failure to complete payment may result in cancellation of the booking.

3. Cancellation Policy

By Guest:

14+ days before tour → Free cancellation (where applicable)
Less than 14 days → Non-refundable
No-show / late arrival → Non-refundable
No refunds will be given for:
- missed tours due to flight delays or personal reasons
- unused services

By Lagum Adventure:

Tours may be canceled due to:

weather conditions
Coast Guard restrictions
safety concerns

In such cases:

Guests may choose reschedule or refund (less processing fees)

4. Rebooking Policy

Rebooking is allowed subject to availability
Must be requested before the tour date

5. Itinerary & Weather Conditions

All tours are subject to weather and sea conditions
Itineraries may change for safety reasons
No refunds will be given for itinerary adjustments

6. Environmental & Government Fees

Some tours require additional fees (e.g., ETDF, lagoon fees)
These may be paid on-site unless stated as included

7. Health & Safety

Guests must be physically fit for the activity
The company reserves the right to refuse participation for safety reasons

8. Personal Responsibility

Guests are responsible for:
- personal belongings
- travel documents
Lagum Adventure is not liable for:
- loss or theft
- personal accidents beyond reasonable control

9. Travel Insurance

Travel insurance is strongly recommended for:

cancellations
medical emergencies
trip interruptions

10. Third-Party Operators

Some tours may be operated by trusted local partners.
Lagum Adventure acts as a coordinator and booking facilitator.

11. Force Majeure

We are not liable for:

natural disasters
weather disruptions
government restrictions
transport delays

12. Media & Photography

Photos/videos may be used for marketing purposes.
Guests may opt out by informing us before the tour.

13. Acceptance of Terms

By booking with Lagum Adventure, you agree to these Terms & Conditions.

EXPEDITION TERMS (BALABAC & PALAWAN EXPEDITIONS)

1. Booking & Deposit

A non-refundable deposit is required to secure your expedition slot
Expeditions have limited capacity and are booked on a first-come basis

2. Full Payment

Full payment must be completed 3–5 days before departure
Online payments include a 4.8% service fee

3. Cancellation Policy (Expeditions)

By Guest:

14+ days before departure → Rebooking allowed (valid within 6 months)
Less than 14 days → No refund
No-show / late arrival → No refund

4. Weather & Coast Guard Policy

Expeditions depend on weather and sea conditions
The Philippine Coast Guard decision is final

If canceled:

Guests may choose:
- reschedule
- partial refund (excluding operational costs)

5. Flexible Itinerary (VERY IMPORTANT)

Expedition routes are not fixed tours
Stops (Onok Island, sandbars, reefs) are not guaranteed

Changes may occur due to:

weather
tides
safety

👉 No refunds for itinerary changes

6. Minimum Participants

Expeditions require a minimum number of guests
If not met:
- reschedule or full refund will be offered

7. Transport & Pick-Up

Pick-up times (e.g., 3:00–4:00 AM for Balabac) must be followed strictly
Late guests may miss the trip without refund

8. Accommodation Conditions

Accommodation is island-style camping
Expect:
- basic facilities
- shared spaces
- limited electricity and water

👉 This is part of the expedition experience

9. Food & Dietary Conditions

Meals depend on local availability and fresh supply
Special dietary requirements may not always be accommodated

10. Activities & Equipment

Activities depend on weather conditions
Snorkeling gear may not always be included

11. Health & Fitness

Guests must be physically fit
Not suitable for serious medical conditions or limited mobility

12. Personal Responsibility

Guests join at their own risk
The company is not liable for:
- personal loss
- injuries beyond reasonable control

13. Travel Insurance

Strongly recommended due to:

remote locations
limited medical access

14. Acceptance of Terms

By joining an expedition, guests acknowledge and accept these conditions.

ACTIVITÉS

CEBU

>CANYONEER

>OBSERVATION DES REQUINS BALEINES

BOHOL

>VISITE DE LA CAMPAGNE

>ÎLE DE BALICASAG

PALAWAN

>RIVIÈRE SOUTERRAINE

>ACTIVITÉS SUR L'ÎLE D'EL NIDO

>ACTIVITÉS SUR L'ÎLE DE CORON

LUCON

>VOLCAN TAAL

ÎLE DE SIARGAO

>ACTIVITÉS SUR L'ÎLE

Terms and Conditions

Important Booking Notice

1. Booking & Confirmation

2. Payments

3. Cancellation Policy

4. Rebooking Policy

5. Itinerary & Weather Conditions

6. Environmental & Government Fees

7. Health & Safety

8. Personal Responsibility

9. Travel Insurance

10. Third-Party Operators

11. Force Majeure

12. Media & Photography

13. Acceptance of Terms

EXPEDITION TERMS (BALABAC & PALAWAN EXPEDITIONS)

​

1. Booking & Deposit

A non-refundable deposit is required to secure your expedition slot

Expeditions have limited capacity and are booked on a first-come basis

​

2. Full Payment

Full payment must be completed 3–5 days before departure

Online payments include a 4.8% service fee

​

3. Cancellation Policy (Expeditions)

By Guest:

14+ days before departure → Rebooking allowed (valid within 6 months)

Less than 14 days → No refund

No-show / late arrival → No refund

​

4. Weather & Coast Guard Policy

Expeditions depend on weather and sea conditions

The Philippine Coast Guard decision is final

​

If canceled:

Guests may choose:

reschedule

partial refund (excluding operational costs)

​

5. Flexible Itinerary (VERY IMPORTANT)

Expedition routes are not fixed tours

Stops (Onok Island, sandbars, reefs) are not guaranteed

​

Changes may occur due to:

weather

tides

safety

👉 No refunds for itinerary changes

​

6. Minimum Participants

Expeditions require a minimum number of guests

If not met:

reschedule or full refund will be offered

​

7. Transport & Pick-Up

Pick-up times (e.g., 3:00–4:00 AM for Balabac) must be followed strictly

Late guests may miss the trip without refund

​

8. Accommodation Conditions

Accommodation is island-style camping

Expect:

basic facilities

shared spaces

limited electricity and water

👉 This is part of the expedition experience

​

9. Food & Dietary Conditions

Meals depend on local availability and fresh supply

Special dietary requirements may not always be accommodated

​

10. Activities & Equipment

Activities depend on weather conditions

Snorkeling gear may not always be included

​

11. Health & Fitness

Guests must be physically fit

Not suitable for serious medical conditions or limited mobility

​

12. Personal Responsibility